Gotta love the Patriot Act. Normally I would say that with enthusiastic sarcasm, but I saw it put to use last week, and for that particular situation, I was basically OK with one of dubya's evil-doings.
Last Wednesday, my husband and I got to the airport shortly before 5am, and waited patiently for our airline's self-service kiosks to boot up. Once they did, and we moved to the front of the line, I figured that within minutes I'd have a boarding pass in one hand and a piping hot Peet's latte in the other.
Instead, what ensued made me annoyed, panicked, angry, and relieved. Our first attempt at self-check-in resulted in a screen saying (more or less) "You suck. Go get a human to help you." So we did, and the human said (more or less) "You idiot, you can't work this simple machine? Gimme your credit card and I'll do it for you." We got the same screen when the human "helped" us. She passed us off to the line that is reserved for first-class passengers who are too stupid to work a simple computer.
The human helping at this desk started out friendly enough. "The machine not working for you? I can help!" He grabbed our itinerary, and asked us for our IDs. We set them up on the counter-top, side by side so that he could easily glance at them and then up at our smiling faces. I'm not sure he even looked at the IDs before he said curtly "This is a security problem. I have to take your IDs." And just as swiftly as we had set our IDs before him, he swept them up off the counter, and told the people in line behind us, "I have a transaction that may take 15 minutes, you may want to go to another line."
Nice.
I smiled and explained to him that my wallet had been stolen, identity theft, yada yada, and I'm sure that was the problem. He ignored me and left the podium, walking past all the other ticket counters, and going through one of those strange, unmarked airplane doors.
We waited, and speculated, and waited some more. I half expect that he was in a room with the TSA watching us on a video screen seeing if we tried to run. Since we didn't run, he returned and said "this should be all clear now!" We breathed a sigh of relief while we watched him print up our luggage tags and boarding passes. We noticed the tags said LGW (London Gatwick) instead of Norfolk. Whoops, right name, wrong people. He then proceeded to try to check us in, but the security alert popped up again. So, again, he swept up our IDs, and went to the secret room. He came back quicker this time, and finally started printing our real tags. I asked him what the problem was, and he looked up at me, paused, and said "Security."
I got the distinct impression that I wasn't supposed to ask any more questions, so I didn't. Our speculation led us to the conclusion that somehow the DMV, Police, and credit people all let the feds know that there was somebody else running around with my ID, and that they should make sure that was the non-stolen ID, etc. So, good job Patriot Act. But just this once....
In other wallet news, my friend the thief (or more likely his/her cohorts) have been trying to get into my online bank and brokerage accounts. Thumbs up for Etrade for thwarting their efforts. Bad job Washington Mutual for making it easy for the bad guys to get into my account using nothing but my SSN and ATM card. Luckily I caught it in time and no money was missing, but I may need to shut down the account anyway. Grrrr.
Stay tuned for fun stories about Colonial Williamsburg!