So today I tried to retrieve the printed results of my husband's test results. At 9:30am I faxed over a release form he had signed to the hospital records department. Then I called them to see when we could pick up the results. ... TWO WEEKS!!! TWO WEEKS?????? We're supposed to be partway into our cycle at that point! I can't believe the bureaucracy. And the LAW. Stupid HIPAA. Wait, HIPAA is fine - we signed the form, did all the right things. It's just that this big huge hospital can't keep up with their load of records requests. I casually told the records lady our situation. I think I was too casual because she just said "I'm sorry, but that's how it is." Bitch.
While on the phone with the records dept, call waiting beeped, but I didn't switch over. After I hung up I checked my voice mail to hear the IVF nurse told me that she was previously mistaken and that we did have to go through the records department to get the results. And that she was very sorry for the inconvenience. I called back and left a message, during which my voice started to crack up. I tried my best to remain under control, but I was losing it. Quickly.
By this point, I was trying to hide both the subject matter and the emotion of these phone calls by using the conference room. The conference room has one glass wall - good for hiding the subject matter, but not the emotion. So, I decided to take my phone and go for a walk.
First, I called my doctor friend to see if she could help out. I had to leave her a voice mail. Then the IVF nurse returned my call, and by now I was about four blocks away from work and in almost full-blown hysterics. "The records people can't give me anything for TWO WEEKS!!! We're going to have to cancel the cycle!!!!" To her credit, the IVF nurse was VERY reassuring at this point and told me "No - you're not canceling your cycle - I'll call them and get this worked out." The conversation was more involved than that, with me going into how stupid all of this is, etc., etc. Not once did she tell me I was overreacting, though it's possible I was. She was great. However, we still had this problem... She asked me to call her when I got back to the office and give her the phone number for the sperm bank.
On my way back to the office, my doctor-friend called back, and I told her I was slightly more stable than when I had left her a message, but that things were still iffy. She offered to help out if things weren't settled by the time she was at the IVF clinic this afternoon. She was incredibly supportive and reassured me that it would all work out.
Back in the office, I scribbled down the number for the sperm bank, and went back into the conference room to call the nurse. When I first called, she was on the other line so I was put on hold for 8 agonizing minutes. I thought maybe I had been forgotten, so I hung up and called back. I had to wait another minute, but she came on the line and said "I have some good news for you." PHEW! "Good, I said. I need some." She let me know that she had explained the situation to the records dimwits, and they agreed to put the results in an envelope and have them ready to pick up immediately. I asked if she knew where the records department was, but she had to put me on hold to call them back to get directions. When she came back, she said "just come to our office to get them - the records department has your consent form, it doesn't matter if we print them or they print them." So, by 10:30 the problem was solved, and my husband is en route to retrieve them as I type.
Tomorrow we'll fax those results to the sperm bank and see what the next adventure will be.
In MUCH more fun news, when I got home yesterday my IVF schedule was waiting in the stack of mail! It seems so much more real now, though very complicated. Next Thursday we get our IVF consult, injection training, and a baseline ultrasound. Cooter wand! For the injection training, I'm supposed to bring two oranges and my husband. I seriously thought the oranges were to demonstrate how big my ovaries were going to get. My husband speculated, more accurately I'm sure, that they were to practice injections on. :-) He's such a smart cookie.
Update: on phone with hubby now - he's got the results in his hands!!! (And he's squeaky clean, just like me.) :-)